1. 70% of power outages are caused by major weather. Search accounts based on account number, or chat online. Report an issue Select Chat. I have called multiple times but I don't have an account so it won't let me through to talk to someone. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). If you are experiencing problems with Comcast Xfinity, please submit a report below. How to Reach a Real Person at Comcast/Xfinity. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Provide your account info and say, Line is down., Dont have AT&T service? Click to reveal Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. I have a downed line in my front yard. I need someone to come out and fix it. Create an account to follow your favorite communities and start taking part in conversations. If you absolutely need to have it removed, consult with an electrician before doing so. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. I also appreciate you taking a moment out of your day to reach back out to our team! It's in front of my yard, and it goes across the street. Performance & security by Cloudflare. You can report an issue by going to the Xfinity Status Center. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. I hate to hear this has been your experience and would love to investigate this for you! How to report a downed wire if I'm not a customer? I do apologize once again for the delay on our end and sincerely appreciate all your patience! . Immediately Call Emergency Services. I am a bot, and this action was performed automatically. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Scroll down and select Manage Internet. Can you please send us a Modmail message with your first and last name and full address? Call 800.288.2020. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Where on your property are the lines down on and would you consider them a safety hazard as of now? For more information, please see our An official employee, such as myself or whoever is first available, will respond. Thanks! First Call 9-1-1. Thanks! This website wants shut Let us know if you find downed or uncovered wires or cables in your area. It may be used in setting the FCC's priorities for regulating companies like Comcast. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. 2 1 RR ryanray.rr81 Visitor 2 Messages 115.124.120.233 5. That's not what we want to see! In order to get started can you please send me a Modmail message with your full name and service address? Thanks! Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. The easement at my back property line has poles with electric and utility lines. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thank you for bringing this issue to our attention. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Enter another ZIP to see info from a different area. Thank you for reaching out to the Digital Care Team. Say "No account." Include the words "Firewall Investigation" in the subject line. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Call 911, which will get the FD out to asses the wire (s). Report it online using Xfinity Assistant. Talk to Us. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Hope this helps you out. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? A drop-down list appears. You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Question: Does Comcast Hve To Repair A Cut Cable Line. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. I hope youre having a great week so far! Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Please call this number (855) 307-4896 to set up your service. Massive outages do occur because of problems such as storms, floods etc. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. up. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Press 0 a lot. What to expect: Your complaint will be posted online in a public database. How do I know if my home is wired for Comcast? Downed Power Line. Call us at 800-477-5050. Press Enter to send it. Call 9-1-1 immediately to report a fallen power line. Please send us a direct message to "Xfinity Support" with your full name and address. However, its critical not to cut into a power line, as you know. X | `>`. How do I report an above ground cable down? Where or how can I report this? No worries, Our team can definitely help right here! Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. We have made changes to keep employees safe so response and call times may be longer than usual. I can't get into my property because the line is blocking the drive way. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. How much notice do you need to give Comcast to cancel? Our team can help get that line raised. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Privacy Policy. Youve reached the best place and perfect person to help with virtually all of your account needs! Write your 17-digit account number on the "For" line of your check or money order. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, How on earth can you reach a human to report comcast wires that are lying in the ground? When asked if you want to order new service, say "No." Dial 333 to get connected to a customer service representative. How do I report a downed telephone line? The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. I have followed these instructions and sent the private message on 6/1/21. Our community is your official source on Reddit for help with Xfinity services. Step 1: Inquiry. #iworkforComcast By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Ask for the Comcast liason. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Who is responsible for cable line from pole to house? We have made changes to keep employees safe so response and call times may be longer than usual. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. ET. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. New comments cannot be posted and votes cannot be cast. Select Start Troubleshooting to begin your modem restart. New comments cannot be posted and votes cannot be cast. Our team can assist with getting those downed wires raised. God forbid this huge company actually provide a phone number where you could talk to someone. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Penal Code 591 PC is the California statute that makes it a crime for a person to maliciously disconnect, remove, injure, or obstruct any telephone, cable, or electrical line. You aren't allowed to. You have to sign up for gig service and sign a 2 year contract first. Press question mark to learn the rest of the keyboard shortcuts. I am extremely frustrated this issue has not been of the upmost importance to your company. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. It is to be expected when weather conditions are severe. Asking on behalf of my place of business. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. We truly appreciate you taking the time to reach out to let us know about a downed wire. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 The action you just performed triggered the security solution. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. Report it as a hazard to your local PD, maybe they have a better contact. You will need to contact a tree trimming service yourself. If the center conductor of the cable is solid copper, it carries it quite well. Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. Comcast does not do tree trimming. We can assist you with getting a ticket opened to let our amazing local team know. Hope this helps you out. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. For immediate assistance, check out the Xfinity Assistant. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. and our A woman in Huntington says she contacted Comcast several times about a line. Let us know. How do I talk to a real person at Comcast? Sound the horn, roll down your window and call for help. Our community is your official source on Reddit for help with Xfinity services. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Sky News is a British free-to-air television news channel and organisation. Id give them a ring. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Contact Customer Service at (800) 391-3000. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. We're sorry that didn't solve your issue. Thank you for reaching out to our forums community, its great we can connect this way! Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. An official employee, such as myself or whoever is first available, will respond.